I had applied for Airtel Broadband connection (Plan 2 mbps) on 30th March paid Rs. 1299 50 to the sale guys. Before applying for it I three time inquire from the executives the clearly tell me whether they can provide me the connection in the area i.e. Electronic City Bangalore. They said there is no issues as the on the same building there is Airtel Broadband connection. I repeatedly asked about how much time they will take to get this done, if it is take 15 days Its fine but make sure the day you are committing I expect to get it done that day only. Airtel sales guys that are Anand Reddy (91-9980459105) and Shivram Nayak (91-9845721637) had committed to get it done by 2 April.
On 2 April I call them up whether they will come today or not they said they will come at 12 be at home.
I waited for the whole day and evening when I call them up Shivram nayak said today is Cricket World Cup final so we are not coming. They committed to get it done on Tuesday 5 April at any cost.
Tuesday I waited and wasted the whole again. Nobody comes are nobody called me up and when I called them nobody took the call neither Shivram nayak nor Anand reddy.
Next day I called them up and logged a complaint with the customer care to refund the money if you people are unable to give it.
Between this I called up several time and talked to different guys like Viru Boss of Anand.
Madhu the Escalation manager. They asked me to wait for two more day it will definitely done by 11th April there is some technical issue. 11th April evening they called me up asked for wait for three more day. I waited, 14th April they said we will get it done by today evening.
I am still waiting. If they fail to do it today that I know they will. I don’t have faith on them.
I know they will refund the money and it will take one more month and couse me lot off mental pain wastage of time.
But I want teach them lesson as did for TATA Chroma by winning the case against them in consumer court for the mental harassment they caused to me.
Until then I keep writing on every possible blog the keep people informing the pathetic services they provide.
And not to go for Airtel.
Raj
Mob: 91-9986278899
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