Inconsumercomplaints.com » Internet & Web » Review / complaint: Airtel Broadband - Connection not cancelled | News #55837

Airtel Broadband
Connection not cancelled

Dear Customer,

Ref: Email dated 06-05, regarding cancellation of airtel number 01244378964.

Thank you for writing to airtel and the opportunity to assist you.

We are truly disappointed to learn that you have decided to surrender your airtel number. You have been our esteemed customer and we would want you to be a continued member of the airtel family. We would be happy to address any of your concerns regarding this connection.

We would like to inform that your request has been registered with us with the reference number 1470328 and the same will be addressed within 7 working days.

Currently, there is an outstanding of Rs. 772/- in your account as per invoice dated 12/04. The final bill will be generated on 12/05.

Please be informed that as per process, the rental and services (outgoing and incoming) will be barred for the above mentioned connection end of 7th day from the cancellation request date.

The security deposit (if any) will be automatically adjusted towards outstanding balance on the account or refunded through cheque within 45 days from the date of permanent disconnection.

We value your association with us and hope that we get a chance to serve you again in future.

warm regards,

Babita B

customer care executive

bharti airtel limited

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&&&Original Message&&&-

From: Utkarsh. [email protected]

To: [email protected]

Cc:

Sent: 06/05 04:27:35 PM

Subject: 01244378964

Hi

This is my Acc. No.16070566. Last payment I did was on 2nd May (Rec

no.5992204).

This is my last payment, as I am not using this broadband conection since

December.

So kindly disconnected the connection

Thanks

Utkarsh


Company: Airtel Broadband

Country: India   State: Haryana   City: Gurgaon

Category: Internet & Web

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