I am Paying for a Low Quality Service & charged fully when I am not able to use it
Tragic for a company like Airtel
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Subject: Fwd: REG: COMPLAINT NUMBER 48371780, NO. 01204207662 [|BAL|Qrc4656365|]
Date: 07/07 11:20:13 AM
From: [email protected]
To: [email protected]
Message body:
REMINDER!
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From: Gautam Bhattacharjee
Date: Wed, Jul 6 at 7:39 PM
Subject: Re: REG: COMPLAINT NUMBER 48371780, NO. 01204207662 [|BAL|Qrc4656365|]
To: [email protected]
Haritha
This problem is since last 3 weeks. And I am fed up with all escalations & this
has not been resolved till date.
Untill I enjoy a hassle free service, kindly stop my Billing with immediate
effect.
If not pls. give me in writing that the same cannot be resolved so that I can
use a different source of registering my grievance.
Regards
Gautam
On Mon, Jul 4 at 10:18 AM, wrote:
Dear Customer,
Ref: Email dated 03-07-11, concern regarding non functioning of internet
connection for airtel landline 01204207662.
Thank you for writing to airtel.
We would like to confirm that we had already registered a request with
reference number 48371780. Our team is working on the same and the request will
be resolved shortly.
We seek your cooperation in this regard.
It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.
Please do write in for any further assistance.
warm regards,
Haritha M
customer care executive
bharti airtel limited
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&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 03/07 11:47:04 PM
Subject: Reg: complaint number 48371780, No. 01204207662
This is to register my grievance for the following problems with my
broadband connection:
1. I am losing connection quite often and the DSL light is going off
2. User name is getting reset on its own
I have contacted and registered complaints but I have been told that
this is a common problem and router will not be replaced (Service
Engg. twinkle, has told so).
I have been using airtel from 5 yrs but surprised at this low quality
of service now.
If I am not able to use my connection i should stop paying bills too then.
Expect immediate attention.
regards
Gautam
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