It's been more than a month since I paid for my Airtel Broadband and I am yet to get a connection or at least get someone to resolve the issue.
The summary of events:
15/July - Applied for broadband connection through Anand Kumar, Airtel outlet at BG-28, Aditya Mega City Mall, Indirapuram. I was told it will take 1-2 weeks, but normally should be done in a week, and Airtel will give me 10% discount on bill as a good-will gesture for late connection.
18/July or 19/July - A person from Airtel came to my premises for internal wiring
Some where close to 5/August - Visited Airtel outlet to know the update. I was convinced that it will be done within a week
10/Aug - Received SMS, "Your airtel broadband and fixed line bill for the month of Aug'11 will be generated on 11-Aug and the due date will be 30-Aug."
10/Aug - Dropped email to AirtelPresence, Airtel Outlet and Mr. Rajesh Agarwal from Airtel outlet
16/Aug - Still no update from Airtel
This is gross insult of customer rights by not providing a promised connection even after payment and sending the sms for bill generation. I was a customer of Airtel broadband since April/May to March and then was out of India for an year. After coming back, I am really shocked to find Airtel's service in such a pathetic state.
I work in management role for an IT firm and hence internet connection is really crucial and critical for me. This professional situation coupled with personal dependency where my family members want to see my infant son on video chat, makes internet a 'must have' item for me. This delay has already caused a lot of loss for me and I don't intend to continue it further.
It's my request to immediately get my broadband connection active with two month's bill waiver as a gesture for delay in connection. Else please refund my money along with the gesture compensation for the delay. The amount will come to INR 1800 (500 deposit two month's broadband rental, 650).
If again this time, I do not get any response from Airtel, I will be forced to move my application to consumer court to get the real justice that I deserve.
My details are:
Shashank Paliwal
CEF No. 2784179
FSE Code: ZARC49
Ph - nine eight one zero eight one seven five eight one
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Shashank Paliwal
On Wed, Aug 10 at 7:25 PM, Shashank Paliwal wrote:
Dear All,
I have applied for broadband connection on 16/July, however it's been almost a month & I am still waiting for the broadband. On 18 or 19 July, a person came to my residence for the wiring purpose, and since that day there is no update.
The connection was applied through Anand Kumar, Airtel outlet at BG-28, Aditya Mega City Mall, Indirapuram. I was told that there is an up-gradation going on, so it will take 1-2 weeks, but normally should be done in a week. Also I was told that I will given 10% discount on my bill for this delay in installation.
To my surprise, I received an SMS today, "Your airtel broadband and fixed line bill for the month of Aug'11 will be generated on 11-Aug and the due date will be 30-Aug."
This is like adding salt to injury. I request you to please enable my broadband connection by this friday (12/Aug), else please refund my INR 500 that I paid. If the broadband connection will not be in a workable state for me by the said date, then the contract stands cancel on the basis of the deficiency of services.
This kind of poor service and attempt to charge the customer for the services that were not provided is against the customer rights. I once again insist to either get my broadband working by 12/Augor refund my money.
My details are:
Shashank Paliwal
xxx, xxxxxxxx,
91-98108xxxxx
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Shashank Paliwal
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