Hi,
I am having airtel broadband, I have been making payment each month for the bill generated and it has never happened that I have not made a payment for the bill. This month however The bill that I got is twice the usual bill. I raised a complain for that on 15th of this month.
Today I got a call from the customer care and they said that I have not paid my last month bill so its that amount that is being shown. I told showed them in the online account that I have been making payment each month they suddenly how come the bill gets doubled this month, even though I have made a payment last month.
Here is the detail of all the bill and payment made
11th APril to 10th May
Bill 994.91
Payment -995
11th May to 10th June
Bill 1250
Payment -995
11th June to 10th July
Bill 995
Adjustment (waiver) -75
Payment -995
11th July to 10th August
Bill 995
Adjustment (waiver) -165
Payment -829
11th August to 10th September
Bill 1914???
Anyone seeing this data can make out the discrepancy but this thing was not obvious to customer
care and they insisted I have not made last month payment.
regards
shahnawaz alam
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