I am using the airtel broadband service and vacating the house. So I called the cancellation department of airtel to cancel the connection as aI will moving out of my current residence. I called the cancellation department several times and the maximum they would do is give me reference number after refernce numbers. I have been following up with them since november and till date my connection is active. When I last called them up, they told me that my coonection had been deactived since 3rd december but when I called them again after few days to verify, I got to know that they have again activated my connection. I dont want to pay for something which I am not using. I called them again but they spoke to me very rudely and said that they dont know why my services were resumed. They also assured me that they will act on my complaint promptly but till now there has been no resolution. The last complaint number that I got is:
Complaint Number: 27480864
Reference Number: 112164545
Please help me so that I can get rid of this and dont pay money to airtel people as I am no longer using the services.
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