Inconsumercomplaints.com » Internet & Web » Review / complaint: Airtel - Bad Service | News #66757

Airtel
Bad Service

I am facing huge problem with the Airtel broadband and the services provided by airtel. My broadband is not working from past 6 days and as per customer care executive it will going to take another 2 days to get resolved. I called the customer care on the day one and initially they told that problem will get resolved in 4hrs. I am contineously calling around 10 times a day to get the status but always getting false committments.

I have escalated the issue with the escalation desk of airtel and even they are not aware of what is happening and even they are giving false comittments. The height is their escalation desk which operates on weekdays between 9 am to 6 pm, however when I called the desk today i.e. Tuesday at 12:00 noon, I got the response from automated machine system that this desk operates only on weekdays and I should call on weekdays. This is so unprofessional.

As a local person I am facing lot of problems with the AIRTEL services. I want to register the complaint so that atleast they take responsibility of the problems and care for their customers.

Thanks,

Prashant Baheti


Company: Airtel

Country: India   State: Maharashtra

Category: Internet & Web

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