To whomsoever it may concern,
This is to let you know that I have been facing issues with my
telephone number 01145657414 for last 3 months, as some time its not working sometime lots of
crackling sound is there due to which my broadband connection drops sometime its not connected
and most of the time its very slow. Due to my busy schedule most of the times I am not able to
complain for the same aswell, cable has been changed twice outside the house in within three
months so what I should assume in this case that being a world renowned company Airtel uses the
worst quality of product or it could be due to work is not completed in proper manner by the
engineers due to which I being as a customer is suffering. I should be compensated for all this
inconvinience I had regarding the service.
In reply to this I recieved a call from nidhi (Corporate office) on 14.12.2010 at approx 15.25 on
9818644446, but the call expirience was very bad as I explained her the issue that I have been
facing the issue for last 3 months as it has been happening since the cable was changed outside
the house in Oct' I explained her that I didn't had time to use the conection for last 3
months due to which I was not able to compalint for the same as I was out of station for most of
the time and my doesn't know anything about the complint procedure, Hence I am complaining late
.I informed her that I need compensation for this inconvinience that I am facing for last three
months. I have been using the connection for last 8 months and I have never complained in the
past for compensation, but now since I am facing the issue so I should be compensated, I said as
per the engineer my telephone instrument is faulty and I would require a new instrument for the
crackling sound issue on the landline, but the dropping connection and slow internet connection
still remains the same. I informed her that inorder to use the service for making calls and check
the landline connection I need a landline instrument Foc, and I should be compensated for the
problem Iam facing for last three months. She said that she would be able to provide the landline
instrument Foc in leu of compensation but would not be able to provide any other compensation
will get back to me regarding the same. She called me back and informed that she wont be able to
provide me any kind of compensation as there is no complaint logged. I said is it my duty to keep
chasing the fault, She said she can only book the engineer appt cannot do anything else. Then I
told her that I would like to cancell the service, and she gave me options to cancell the service
Now the engineer was there at my house today on 15.12.2010 at 13.00 hrs and they still working on
it
In last I would like to say I have never expected this kind of responce from such a renowned
brand name that the customer care reprensentative don't know how to deal with customers. These
things leave a bad Impact on the company's name. In future I have decided that I will never go for
any AIRTEL product and never recommend anyone for the same.
I recieved a reply regarding the same but I have never espected as the way it has been sent, I
informed that I was out of station for approx 45 days due to which I was not able to check the
service and when I was here I was getting the same problem as I had in the october. So presumably
this is not working since I reported the fault in the first instance. Never have aspected this
kind of reply I know my rights as the customer. Will make sure will go further level required.
The job is now completed but I have received no reply regarding the compensation, Hence waiting
for reply
I recieved a call from saloni regarding the compensation and it was only for 15 days, I informed
saloni that I have been facing this problem for last three months, she told me she would check
and revert it back to me, I discussed the landline instrument issue aswell I questioned her that
if in future I would get any problem on the landline how would I suppose to know since I dont
have working landline instrument available. She told me that she wont be able to arrange for new
landline instrument but can manage to send the refurnished one or the old one, I agreed with that
but then I recieved a call from kuldeep stating that would be sending someone to to connect the
instrument and he informed that there would be charged incurred if I would be sent a instrument &
I detailed him regarding the discussion I had with saloni he informed me that he would be
escalating the case to the further level.
Now I would like to know is it a right kind customer service that airtel is giving to the
customers by giving the customers false commitment, I would would really like to take this matter
to the highest escalation deptt in airtel as I do have the recoding of the conversation that I
had with saloni.
I would like to say that I am very dissatified by the way my query has been handeled
Thanks &Regards
Kapil Chadha
9818644446
9818644447
01145657414
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