Hello,
I am writing this with a lot of frustration and helplessness. I had an airtel fixedline/broadband connection with airtel until May when I requested for shifting my connection and airtel failed to shift the connection in time and despite reminders they failed to do so again and again. With poor service and long list of issues with airtell and failure of shifting the connection in time, I decided to disconnect the airtel broadband connection and requested airtel to do so and send me a final settlement statement with adjustment made for my deposit which needed to be refunded. Airtel managed to disconnect the service, that too with some delay, but I never heard back on final settlement from them, though they reminded me of bill amount while shifting but nothing after all the disputes.
Until date I have spoken to airtel people several times and also written a couple of emails to [email protected] but have failed to get any response.
I am not sure what to do, but I receive some calls from random numbers asking me to settle my bill with airtel.
1. I have not received any final settlement from airtel.
2. With such a poor service from airtel, all I have asked for is that I will make payment after final dues are adjusted to one single amount, but I dont know why airtel has never reverted.
3. I am really harassed by n number of calls from airtel and irresponsive behavior from their reps.
Kindly log this as a serious complaint and take necessary steps to close the issue so that I dont feel harassed again by airtel.
Thanks,
Ankita Sanghvi
Although most of the conversations happened over phone, following is email trail with airtel -
"From: Ankita Sanghvi
Subject: Re: Disconnection Of Airtel Connection 02240030225 13299302
To: Movers. [email protected]
Cc: [email protected]
Date: Friday, 24 June, 12:26 PM
Should I be expecting any kind of response from airtel apart from their Collections??? Kindly let me know, I dont think I have time to follow up with airtel and keep reminding them of their responsibilities.
I would like to close this ASAP and need final confirmation on disconnection as I still keep getting survey calls and marketing calls from Airtel for the number in subject.
I will request you to send me a note in writing with all the closure and disconnection letter as despite several calls where you have ensured that the connection is not active, I dont think its really updated well in all your systems.
Would really appreciate a little worthwhile service for once.
-Ankita
& On Fri, 13/5, Ankita Sanghvi wrote:
From: Ankita Sanghvi
Subject: Re: Disconnection Of Airtel Connection 02240030225 13299302
To: Movers. [email protected]
Date: Friday, 13 May, 12:07 PM
First of all you should know who your customer is. Sorry to say, it seems completely irrelevant to you.
I know airtel has network connection where I had requested them to shift, but airtel has been extremely responsible in calling me and disturbing me 10 times on the day of shifting and despite confirming the time, not turning up for the work. Hence, after all thinking I am extremely happy to get rid of the immensely horrible service airtel has provided over the years.
Thanks for the first time really processing the disconnection request and hoping you can do this without fail.
As I can see, you have not failed to remind me of the bill details, so can you kindly also remember to credit my security deposit with airtel and close the same, for this connection. Please ensure and incorporate the same.
Thanks,
Ankita
& On Thu, 12/5, Movers. [email protected] wrote:
From: Movers. [email protected]
Subject: Disconnection Of Airtel Connection 02240030225 13299302
To: [email protected]
Date: Thursday, 12 May, 7:01 PM
Dear Sir,
Thank you for writing to Airtel Broadband and Telephone Services.
We have received your request to shift your telephone connection to the below mentioned address:
I-Wing 107, 108, (Building Name) Palm Court, Link Road Malad West. mumbai-64
We do have network at your given add Your Cancellation request is processed
Find service request no. 902130
Also request you to clear the o/s amt of rs 1874.00 to avoid futher billing dispute
Please accept our sincere apologies for any inconvenience you are experiencing due to our inability to shift your connection.
Thanks and Regards
Sachin Kulkarni
(Movers West Team West Hub)
Email id: [email protected]
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