Dear Sir / Mam,
My self Vishalakshi. S. I was using the broadband connection. The number is 9632024111.
The last amount which i paid to airtel was 2 thousand and change. When this amount was outstanding, one person had called from airtel, and they asked for the outstanding amount. Then i explained the problem. "I did not pay because i wanted to disconnect the connection as the signal was very low at our place and i was not getting connection. I informed them to disconnect the same. “
Then they said they will send their representative to my place to collect the cheque. So I paid the full amount and I told that person also that I am not using this connection any more.
After two months I have not received any calls or bills from airtel, so I thought the connection was disconnected. Now from last two months I am getting calls from customer care to pay the amount of 3 thousand and change. Now they are telling that I have to give a cancellation letter.
Why they have not told me when they called me for the outstanding amount? Why the person not told me who came to collect the cheque?
When I have not used the connection from last four months why should I pay this amount?
Why I have not received any calls from airtel for the first one to two months when I have not used? Why now they are telling that amount is due?
Airtel can check in their network that whether I have really used this connection or not? Why don’t they check and tell the same? The amount is due to the monthly rental which they charges every month.
If they do like this how a normal person can go for airtel connection? When a person not used the connection, why he has to pay the amount unnecessarily?
If I pay this amount now, After coming to know that I have not used the connection will they refund my amount?
Last two weeks back one more person came to our home to collect the amount, and then also I told the same issues. Why he has not told anything?
Is this is the way how airtel treats their customers. If I use this connection and if I have not paid, then I accept myself that after using the connection I have not paid the amount...
Regards,
Vishala.
[email protected].
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