This is in regards to Airtel complaint # 39842132. I have applied for an IPTV connection on November 10 and this has been my worst experience with Airtel.
Below is the series of events that has happened on this connection till date:
1. Nov. 10 / 2010 – All formalities were completed by me.
2. Nov. 12 / 2010 – Form was submitted for installation. One day lag here by Airtel Sales Team.
3. Your sales person never answered to my calls after that to update on the status of my connection.
4. Nov. 15 / 2010 – Spoke to Manish Sharma (TSM). He Informed me today that due to some technical errors requested system cannot be installed at my place.
Airtel Sales should have checked the same before they sold this connection to me. Also, there has been no concrete update on my calls to Customer Care. I spoke to 10 different people from CC and I was given 10 different dates by them for the installation of my system. It’s not always about money, sometimes it’s about customer experience as well and Airtel it losing the same big time because of these issues. Apologies, however, I never expected this kind of Customer Service from a brand called Airtel.
I have filled in a request for the refund and nodal desk (Anoop and Paramjeet Kaur) has informed me, that same will be processed within 20 days. Would appreciate if the request for refund can be honored latest by Nov. 26.
I spoke to Nodal Desk today again (Nov 29) to check on the refund status and they communicated that they do not have any idea of the same. They are simply fooling their customers.
Requesting you to please take this up with Airtel on top priority.
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