I am an old customer of Airtel. In early October I had requested Airtel (customer care as well as at Airtel website) for a wi-fi Router to be installed with my Broadband connection attached with Airtel no. 01724664999. After long wait and many reminders, a so called technician named Mr. Karan (Ph. 9988670377) visited my house on 19.10.2010 with a Beetel unpacked Router without any box and without any user manual. When I asked him the reasons for installing an unpacked Router (as I felt that it might be an old/used one), he stated that it is very difficult to carry the box. Anyhow, he tried to install the same but failed to do so. Even the Airtel software Net expert couldn’t be installed by him. He even asked for my computer as well as the Router`s password. On receiving calls from Airtel twice or thrice, I narrated the sequence of events to them and requested for some trained technician so that he may do the needful.
To my surprise, after prefixed tele appointment, the same person came to my house on 28.10.2010 and installed the same. Before paying the amount, when I asked for the box and the user manual, he again explained the old story. I felt suspicious and asked him to show me his Identity Card which he was carrying. To my surprise, he was carrying the ID card of some Mr. Chote Lal (Ph. 9877034610). Then he asked me to get him uninstall the Router and he took it away by saying that some other technician will come to install the same. When I asked him for the phone number of his seniors, he explained that all the numbers are stored in his mobile and the same is not working. Although, I hadnot paid the amount but he had since taken away my duly installed Router, I fear, he may not misuse my user ID and the password fed in that. I immediately informed Airtel Customer Care Punjab as well as NCR and the Nodal Office Punjab at the email IDs - [email protected], [email protected], [email protected], [email protected]
Since it was not expected from a company like Airtel, I asked Airtel to look into the matter at the earliest and depute some other trained technician with a new Router duly packed with box and user manual. The person so deputed should fix the time on phone before coming.
On 29.10. another Technician of Airtel Mr. Ajay (9988221323) visited my place and installed the Modem – Beetel 450TC1 having Sr. No. T004PLT67ZB0Q A6010916 and asked for Rs. 1500/- which was paid to him and he issued a Cash Memo no. 352 dated 29.10.2010. After the departure of the technician, I saw the MRP written on the box which is Rs. 1295/- whereas I have been charged Rs. 205 excess (over and above the MRP) which is unlawful. I immediately rang up Mr. Ajay but he advised me to contact the Customer Care no. of Airtel for the purpose. I immediately contacted Customer Care but they expressed their inability to do anything and advised me to mail about the issue to [email protected], [email protected], [email protected], [email protected] which I did.
I am also attaching scanned copies of the Label on the box with MRP Rs. 1295/- written on it and that of the Cash Memo no. 352 dated 29.10.2010 for Rs. 1500/-
Through several mails, I have requested Airtel to refund the unlawfully overcharged amount of Rs. 205/- from me immediately failing which I will have no other option but to approach the consumers court at their expenses besides claiming compensation for the inconvenience caused to me, mental agony etc. Despite several mails, no satisfactory response is being received.
Parveen Kohli
5187 Modern Complex, Manimajra
Chandigarh – 160101
Tel. (O) 2701659 (Direct): 2702955-57 (Extn. 202)
(R) 01722734999, 01724664999
(M) 9876734999
Email ID: [email protected]
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