1.I have an AQUAGUARD RO at home and have recently taken AMC for the product.
2. Recently my RO needed urgent service as there was ERRATIC water supply from the system most probably due to clogging. Water in this part of Delhi (DWARKA) is bad and thus a service is required every 4-5 months.
3. On registration of the complaint first time there was no complaint number as the operator on the other side said that the system was down (one of the disadvantages o tele booking/ technology as the user is helpless).
4. when in peak of delhi summer even after 2 days the chap didnt turn up i again complained to the helpline (what a joke). the person gave me complaint no 82849521 and said the chap would be there within 24 hrs.
5. Finally after 2 days when i again called up they said that chap had come to youre place and u were not there. I finally lost my shirt as ours is a joint family and there is always someone at home. I also asked him as to why i was not called up on my mobile phone if this was the case, to which he had no answer.
6. Today is the sixth day since the problem occured, and still there is no sign of Mr WATERMAN.
7. This is the pathetic state of the reputed company. God save this country if this is the response time of the so called repted company
Ajay Serohi
house no 324
sector 18A (veer awas colony)
dwarka
new delhi-110075
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