Sir,
We had purchased a Aqua Guard RO Water purifier from you in chennai office in the month of June'08. There was second time membrane failure with the machine being hardly 10 months old. First we made a complaint of poor taste in water with in two months after the purchase date and your service executive came and changed the membrane saying it might be a faulty one and after that now in the month of April'09 there was no water flow into the water container. We made a complaint vide complaint no: 81215599 and serive personnel came in and told the membrane got repaired due to more TDS in the water and has to be replaced at the cost of Rs.2500/- Since the machine is under warranty we need this to be replaced under warranty since it is no fault of us, if there was more TDS it should have been checked before installing the system rather than saying it now that there was more TDS in the water. I request to the concern that issue to be resolved with replacement under warranty. Hope i get a favourable reply from your side.
Thanking You.
K.S.Ravi Kumar
9941144191
0 comments