Dear Sir,
Our ARAMEX account no. 36669168, we have instructed your office to pick up shipment from China on 22/08and after providing all required information it got picked up on 24/08. Your representative informed us and said customs clearance in china is require and for this extra charges of US$106 is applicable which I agreed to pay and confirmed in my mail. Aramex picked up the shipment from my customers place in Bejing on 24/08, China and without clearing the customs sent to Hongkong and later informed me that the shipment has to bring back to china for customs clearances. Till day I am not getting any commitment when I am going to receive my shipments for which service request no. is srn 9558124, 95715920 is given. Now on 7/09 I got information from my customer that the shipment is opened by the customs in CHINA, if they are opened they have to be repacked properly because they are expensive and delicate components if any damage or missing of components will be a big loss for me and for this ARAMEX will be solely responsible. I request you to take note of this and do the needful and inform us about the safe delivery of our shipment.
I have written mails to enquire to following persons.
Jenny, China office ARAMEX
RAVIKEERTI manager Aramex Mumbai, India
They do not reply
Anil Sharma
919820048991
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