I ordered a phone from Mumbai on 17th March. It was supposed to be delivered to my office address by 18th March afternoon. The phone came to the office at 2.00 PM on 18th march but the Courier services people did not send it till 10.00 PM. When I called up the office, Mr. Punit Shukla who is the Branch Manger, said that the guy who stays in my area will be going home at 2.00 AM on 19th march so he asked me if it is ok to deliver the phone at that time. I told him that I cannot stay awake at such a late night and Courier people shold work according to my convenience. I should not be working by their convenience. I had a flight to take on 19th march which I had to postpone by one day and I had to bear loss of the Air ticket which is Rs. 5500. When I called up Mr. Shukla on 19th March in the morning, he said that I cannot come and give the parcel to you pesonally because I have to go to Ahmednagar. I told him that I have cancelled my flight just to get the parcel and now you should delay your trip to Ahmednagar and come to my office first. But, he refused to come. This is the worst service I have ever seen in my life. I should get a refund of Rs. 5500 which I lost because of the too bad service that Aramex Courier services has shown towards the customer. Let me know if I can get justice.
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