I, Appalla V.M. Sarma, contact number: 919050799199, bought a mobile phone through internet at NAAPTOL on 9th of Feb which has to be delivered to my parents at Visakhapatnam, Andhra Pradesh. The order was shipped through ARAMEX COURIERS and the shipment number was 4195458374. My parents had not yet received the order. Regarding this, I called ARAMEX COURIERS on 24th of Feb. 2012 for knowing its status. I got a reply that the order was delivered on 14th of Feb by the addressed. In fact, my parents did not receive any order till today. The address mentioned on the shipment is perfect.
Regarding this I complained with ARAMEX COURIERS customer service on 25th of Feb. 2012. I was replied that the investigation regarding this issue was initiated and gets solved within 24 to 48 hrs. I gave them the required time and again contacted them on 28th of Feb. 2012. I came to know that the same old story is getting repeated but no investigation was done or no complaint has been raised.
Two days later, I once again called ARAMEX COURIERS regarding the update but got the same reply("Investigation is going on and get solved in 24 to 48 hours)
Even today morning, I once again called ARAMEX COURIERS with a little amount of hope left and again got the same reply.
I completely got fed up with the services of ARAMEX COURIERS.
All the information submitted here is true.
APPALLA V.M. SARMA
mobile: 919050799199
email: [email protected]
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