3rd October, 07
The Manager/Secretary
UTI Bank
Sir/Madam,
I am sorry to inform you that the ATM System of the UTI Bank is the worst among the all. The condition of the service during the 1st week of the month remain extremely poor. Either these ATM remain out of order or without cash. Contrary to that the ATMs of other banks work well.
On 1st October, 07 the condition of the ATM service of your bank was such bad, that I am compel to write to you or wasting my time, with the hope that you will take necessary action to improve the conditions under intimation to me failing which I will approach all leading Newspaper of country about that and simultaneously approach the RBI and Court Law and other forums. I feel your are unconcern about the problem of customers.
On 1st October, 07 at 5.00 PM I used 4 ATM of UTI Bank out of which 2 were installed at the branches of UTI Bank but they were not working and the officials of the Bank were totally unconcerned about that. Curtsey of the poor security guard who simply pasted that paper indicating “out of order” on the gate. The address/locations of these ATMs are as under:
ATMs a Visited Location ; New Delhi, Dt: 1/10/0
Time 4.30 PM to 5.30 PM Condition of service
1st ATM Installed outside the UTI Bank Branch situated at NIFT Campus, Hauz Khas, New Delhi – 16 Not working
2nd ATM Main Branch of UTI Bank, K-12, Green Park, Main, New Delhi -16 Not working, this is irony of fate that it is main Branch of you bank.
3rd ATM situated at HP Petrol Pump Near Delli Hat, Delhi -110023 Not working
4th ATM installed at Sarojini Nagar Market, New Delhi – 110023 Not working
I was desperately needed of Money. On “good faith” I thought that after office I will take the money from ATM by using my debit card. I visited 4 above mentioned ATMs of your bank but could not get the money. To visit these ATMs I traveled around 8 KM on the crowded roads, which were just opposite to my residence but could not get the money. Based on the ATM service of your Bank I had made promised my landlord that I will pay the rent by the evening, but your services beached my faith. I also promised my children that we will go out but because of poor service of your bank I could not fulfill it. At last I have to use my credit card of ICICI bank to take the money, even though there was sufficient money in my UTI Bank Account, which is also a salary Account I have to pay interest.
The service of your bank has let me down. I feel after the changing the name the services of your bank has further deteriorating.
Kindly intimate that who is responsible for that so that I may take up the matter with him/her. How many ATMs one should visit to use the service?
Thanking you
Customer of UTI Bank
Account No.015010100078214
Raj Singh
Assistant Registrar
National Institute of Fashion Technology
NIFT Campus, Hauz Khas
New Delhi
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