AVAMERCHANDISING / HDFC bank
Product not delivered

I, Santosh Kr. Salampuria, am a HDFC /bank Credit card holder.

I had ordered a product from AVA Merchandising on the 1st of June in the EMI scheme, the catalogue being circulated by HDFC bank. I would like to stress that even on repeated enquiries from my side and assurances from their side, the product is not yet delivered. Here I would like to remind you that the catalogue boasts of a 14-day delivery period.

I hope that you understand the mental harassment and embarassment that I have gone through since the product I had ordered was a gift for someone special and going by the name that HDFC carry, I thought that the same will be delivered as assured.

Also, the EMIs are being regularly debited from my account. There seems to be no conscious effort from the side of bank or the said merchandising group to fulfill their commitment as was seen from their responses.

We, as consumers really feel helpless to such callous attitude of the merchants. Kindly help us out.