Dear Sir/Mam,
This is in reference to AVIVA ULIP Policy that was sold to me on 13/11 by ABN AMRO Bank employees accompanied by AVIVA Bancasurrance employee.
My policy details are as follows:
Policy Name: AVIVA Saveguard
Policy Number: RSG1742302
Premium amount: Rs. 36, 000/-
Selling Date: 13/11
I would like to highlight the following points in connection with this sale:
a) Prior to selling AVIVA ULIP Policy, I was offered ABN AMRO Titanium Card by ABN Sales Team as I had a corporate salary account with ABN AMRO.
b) These guys introduced the company AVIVA and its product offerings to me.
c) They miss sold the product to me as they never informed me about the charges associated with the policy in case of partial withdrawal. (Now only, that too after constantly probing the customer service desk I am informed that the policy withdrawal charges are as high as 56%).
d) Contrary to this, I was given verbal assurance that I'll get an amount of close to Rs. 1, 75, 000/- on my investment of 1, 08, 000/- after three years which is again an act of miss selling the product. In addition to this I was informed about many other benefits about this product.
e) To lure me into the trap I was offered a facility of paying my premium in 6 EMI's of Rs. 6, 000/- each, at zero percent interest, which I paid last year positively. On my constant probing, they informed me that the bank will offer this facility for the coming years as well.
f) I was quite skeptical in going for this product but after continuous pursuals and assurances by these guys and follow up calls by AVIVA Sales Manager & ABN AMRO Bank Manager, I finally went for it.
g) For this year, as my premium amount is due, I approached ABN AMRO Bank Credit Card customer service division for availing the facility of paying my premium through my credit card and converting it into 6 EMI's at zero percent.
h) To my dismay, I am informed that the facility no longer exists as the tie-up between ABN and AVIVA is no longer effective.
i) I contacted ABN guy for this and got a very lukewarm response from his side too, as if he was just interested in making a one time sale which he did and gave no positive response to my queries regarding the high partial withdrawl charges, EMI facility, etc.
j) I feel that this is a very unethical act by your company as you first lure the customers by showing the sunny side and once they fall into your trap, only then they get to see the flip side of it.
I have also sent a written complaint to AVIVA's corporate office.
I hope you will take a strict action against these companies.
Best Regards,
Tanuj
0 comments