Hi,
Myself Rahul Charlewar, got a policy from Aviva Life Insurance on 20th Dec. My policy no. is NSG1191593.
I have been regularly paying premium of 12000 Rs. since last 3 years for my policy. I had paid 36000 Rs so far as my premium. I had my fund switch as well during these period as well.
All of a sudden in the month of March, when i checked my policy details online, I found my policy status as "Lapsed". I have been following up with Aviva since that time for the reason, I was informed that you had not paid premium of your policy that's why it is lapsed and i was asked for the proof of payment in Bank Statement form. I sent my bank statement in the month of April, and then in may, in total atleast i sent 3-4 times my bank statements alongwith Aviva Consolidated statement showing my premium as paid.
I would have called more thatn 20-30 times to customer care officers and they always say it should be resolved in 3-4 working days. Few members i dealt during conversations are Saina, Vijaya, Reena, Himanshu (Manager of Customer Services) and Herlin Kaur (Manager of customer services).
They always promise to get resolution in 3-4 days, but, never come back. Today i was informed that you had not paid your first premium that is in december. and you sent a statement for
I just couldn't beleive that how come they are asking me details of my 2005 premium as my policy was active till march.
Himanshu mentioned that in reconcialliation they noticed they don't have reference for 2005 payment, and that's why it's lapsed.
It was so shocking that i have been paying all premium regularly and i have receipt of Aviva, eventhough they are asking me the proof of year this can happen to any customer and they can ask data after 10-15 years too.. how one can trust on this kind of Insurance company.
Their telephone no. are 1800 180 22 66 and 0124-2709046.
And I have been speaking with the heighest authority as they mentioned for customer services dept. named Himanshu and Herlin Kaur.
Can you some how help me to resolve this matter?
Looking forward for positive feedback.
Regards,
rahul
0 comments