I wanted to withdraw an amount of Rs1000/- on 9th November from Bangalore Electronic city TCS think campus Axis Bank ATM. May be due to insufficiency of currency, the ATM dispensed Rs300/- (100*3 Notes) only. and immediately a statement generated showing 1000 with drawn but 200 credited on the same date and same time.(12.59 Noon). the net effect is as if ATM dispensed Rs800/-.
Immediately I have shown the same to the ATM security Person and registered the same in the Register book maintained at the ATM. The printed statement and handwritten complaint given to nearest Branch of Axis Bank which is at JP nagar, Bangalore.
It seems that they forwarded the complaint to MG Road Branch on 13th November, but no action taken until I approached the main branch.
When given another written complaint in MG road branch, they enquired and informed me on December 3rd that the DIEBOLD (ATM Machine Manufacturers) Engineer confirmed that the machine dispensed 1 500note which was not actually dispensed. The bank is not willing to accept customers complaint.
it is time and cost consuming each time to go to bank main branch to repeat the request to credit back 500 to my account.
Finally I stopped to request the branch manager to credit back my amount of Rs500.
I felt bad about this incident., Bank is not relying the customer? what is the fun in complainting simply., whether bank doesnot have discretion to accept customer s requests..
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