I am one of the most irate & dissatisfied customer of Bajaj Auto and I want to lodge a complaint against your Bajaj dealer of Allahabad, Civil Lines branch, I have purchased a Pulsar 150 DTS-I on 17th of June 09 and I have availed two free service as of now but goes in vain as nothing has has been done on my mileage complaint till yesterday.
Customer service is pathetic in your civil lines Branch, there is no co-ordination at all between the employee & the customer, they don't know the meaning of customer satisfaction, they don't know how to attend the customers even how to talk to customers etc. however the Manager Mr. Manish Tiwari is very supportive but I don't think that he will alone can help all the customers. I have also met your area sales manager Mr. Prakhar but it seems that he did nothing on my complaint.
Today I come to know that there is a severe problem in my bike through the technician of the civil lines branch but it was not rectified due to inefficiency of the staff however my bike is in guarantee period and I want that it would be rectified as early as possible.
Again two weeks back the service team of Bajaj Auto has done some research & development in my bike for one whole day but it seems that problem has not been solved as there is some unusual noise is coming from my bike and for this the whole company is held responsible as might had been given a defective bike that is why these problems are arising now & then.
Now I don't want any more Research & Development to be done with the bike as I really fed up by visiting the Service center again & again.
Please look into the matter and do the needful on an urgent basis.
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