I had purchased Bajaj Gas Geyser GWX -05 from Shoprite, Nirmal Lifestyle, Mulund on 20th July. Bajaj rep at Shoprite Mr. Surendra assured me that this model is the one used for PNG though the geyser had a label of LPG & also promised me that the installation would be done within 2 days, accordingly the third party Mr. Vikrant who is entrused with the job of installation visited our place on the 22nd of July and gave us a quotation of Rs. 2200/- to which I agreed on the first instant. He assured me that he would come for installation the following day, but at the same time was propogating an Benchmark brand geyser. On the following day when the person did not turn up I called him on his cell to inquire with him, to which he replied that he was held up on some other site. The same excuses were repeated by the person for not comming to install untill 25th July. On 25th I went to Shoprite stores and met Mr. Surendra & he in turn assured me that the job would be done on the 26th July positively. On 26th when the person did not turn up I clled Mr. Vikrant on his cell to which he told me that he has calls pending since last 6 months. I did not want to have any further conversation with the person. Since installation of geyser was not done even after 6 days of purchase I returned back the geyesr to Shoprite stores with reason that the services were unsatisfactory, since Shoprite stores does not take back or exchange any goods which are not returned within 7 days. Secondly I had to take Gift vouchers of Rs 4000/- as they do not refund money so I have spend my hard earned money on something I do not require. Will Bajaj Electricals pay heed to my complain and will I be informed of the action from their end?
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