Sir
I had purchased a Bajaj Rice cooker about 2 -3 years back..The teflon coated utensil had appealed to me. However i had not used this till a few months back. After a couple of months i noticed that there was a small whole and water was dripping thru. I then approached the local dealer M/s Bharat Electricals a Panaji Goa who did not have the same in stock,
Since, I had seen my mother use aPanasonic Rice cooker use for many years without problems i continued using it not realising that the water dripping had rusted the thermostat. I again approached the dealer who has now informed me that the same is inrepairable and has to be thrown away.
I tried talking to the Service manager MR Singh to get the same replaced but there seems to be no positive result. Ihave been a very old customer using Bajaj appliances Having most of your Products including mixer, waer heaters etc. Mr Singh has asked me to give the same for repairs again to the Dealer but it seems very doubtful.
My main problem has beeen that I have misplaced the warranty card and honestly told Mr Singh about it. I know that this is a necessity but I request you to do something to help me as purchasing these items cannot be done very often. It will only make a customer satisfied if the same is replaced
looking forward to your reply
thanking you
Yours faithfully
Mrs Ameea Vinekr
S302 HEritage Royale La Oceana Phase
dona paula
Panaji
Goa 403004
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