Dear anitha,
at the outset, thank you for at least reading my mails, unlike the other officers, whose reply was standard, one a day, except that the name at the end of the mail was different.
I remember speaking to you the last time this had happened and on your request, I HAD sent you a letter cancelling the so called service i had, since i had also explained to you why this would have happened and you had agreed that a possibility was there. (the fact being that the person who had brought the form home for me to sign, refused to even allow a proper reading of the form, claiming it was only a mere formality.) the reason i agreed to send this letter of cancellation was precisely because you were gracious enough to acknowledge that this could have happened, otherwise i still maintained that i could not cancel something i had not opted for. What is very surprising is that after that incident no auto pay was done, but the month i had to fill in another form for the loss of my debit card, wham! my auto pay is activated!! could you explain this please?
No i am very sorry but i am very dissatisfied with the robotic replies i get from your customer service officials here, and i have no intentions of clarifying anything: i am very clear:
i did not opt for this facility.
I had sent a letter to this effect the last time a payment of 32, 000/- odd was debited claiming it was done thru auto pay, and after speaking to you, i had sent a letter on your assurance that this will not be repeated.
this is repeated exactly after i fill in another form, not before.
is my money being handled by your bank on safe grounds?
thanks anitha,
mohana
HDFC Bank Credit Cards Support wrote:
Dear Mrs. Narayanan,
This is further to your e-mail regarding your card account.
At the outset, we regret to note the feeling dissatisfaction you have been left with during your recent interactions with our Bank
We observe from our records that your card was upgraded but we were not in receipt of the letter for cancellation of Auto pay. However, we wish to inform you that on upgrading, all the data relating to the old card would be transferred to the new card. Hence the auto pay was active.
We trust the above information clarifies your query to your satisfaction
Should you require any further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers given below.
Assuring you the best of our services always,
Sincerely,
Anithaa. S
Customer Service Officer
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