I had used my credit card for 15 K in June 09. I repaid the amount by 2 transaction. 10 k was paid on 24th June and 5 K was paid on 30th june. Due date being 26th June. I haven't received any statement from 5th July thats being my statement generation date. Even on 5th Aug, 5th Sept the statement was not sent, hence i assumed that i didnt have any accountability to repay any thing.
Now, on Oct 15th I received a statement with date 5th Oct saing i need to pay Rs 299.17. When I called the customer care, they said thats the debit interest till the statement generation period (till 5th Oct). When I asked why it was not informed on 5th July. They don't have an answer except - sorry, it was a fault from our side. I received a complaint to revise it via no CAS 2562580, but yesterday when i called them to see the status they said again the same story, fault from bank's side and they wanted me to pay it. I have a due date of 26th Oct. They raised a new complaint after i spoke to their supervisor on floor, and she gave me new CAS no and asked to wait for 4 working days. I don't want to pay for bank's mistake of not generating my statement on time. Please advice how to deal with this. The supervisor claims she doesn't even have my correct address on their system even though i had received their 5th Oct generated statement at the said address.
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