The following letter was sent on 6th February to
Ms. Meera Rawat
Head Service Governance
Barclays Cards
Mumbai., with a cc to the CMD.
My card is also surrendered. Still I get 4-5 calls every day for recovery of amount that is not payable by me.
To,
Ms. Meera Rawat
Head Service Governance
Retail Banking and Cards (India)
Mumbai.
Subject: Surrender of Barclays Card no 4339 4811 8387 7501
Dear Madam,
I am surrendering my credit card mentioned above. The card cut into 4 pieces is enclosed. The company is showing an amount of Rs. 7746.22 (Rs. 6741.60 disputable amount Interest & Charges) receivable from me, which is not acceptable to me. The complete case history is mentioned hereto. I hope that my case history will bring in some sense in your organsation.
I was issued the card in August after continuous follow-up from your side and at least 20 calls (I am not exaggerating). Each time different representatives from your company would call me and ask me when they should collect the documents. The said documents were kept ready for more than 6 months before some one actually turned up.
I started using the card some time in November / December. After this I received an SMS from your side saying that my card statement was delivered at my residence. I called up your help line and told them that I have not received any statement. The Bank has not given me any proof that the said statement was actually delivered at my residence. I was given the details of the statement over telephone – total amount of Rs. 10134.60, which included some Rs. 6741.60 for Barclays priority circle. I launched an official complaint in which I mentioned that I had indeed confirmed to using this service, however this amount was never mentioned in any of the telephone conversations. Refer my mail dated 10th January (Annexure 1).
The reply to this mail was received on 21st January (Annx 2), in which the bank has refused to entertain my claim under the pretext that 21 days have passed after my confirmation. There is no mention about the amount what so ever.
I replied to this mail on 23rd January (Annexure 3) where in I requested if the copy of audio recording can be shared with me since I don’t think I ever agreed to the charge of Rs. 6742. I got a reply on 28th January (Annx 4). This is nothing but a replica of the mail sent to me on 21st January…. Once again no mention about the amount. I have responded on the same day with another request for the proof of my acceptance of the charge (Annx 5). To my utter dismay I have once again received a reply on the 3rd February (Annx 6), which is once again replica of the earlier two mails.
In the meanwhile, I paid the genuine amount of my spending (Rs. 3643) on the 10th of January when I myself called and took details from your customer care agent. After this I received at least 50 calls (I am not exaggerating) from your recovery agents for the amount. This is understandable – that’s the way a credit card company operates. However on the night between 12th January and 13th January I have received calls at 2.09 am, 2.52 am, 3.36 am, 4.14 am and 4.55 am from your recovery agents number 02242191100, which is simply not acceptable. I have launched a verbal protest with your agent Derick.
Then some time around 20th January I got an SMS from Barclays saying that “We at Barclays need to talk to you urgently, kindly call on 02267835100. When I called the guy there was not aware why this SMS ever came to me.
Finally yesterday, I got a call in my office from some sales agent trying to sell me Medical Insurance. The girl actually asked if I could share with her my Cell no (after all these unwanted calls and SMS on the cell).
I do believe that this is a classic case for me to go to the consumer’s court. However I have decided to simply return the card and walk away. I hope that I do not receive any calls on the matter from your hounds.
Regards,
Amit Apte
cc: CMD Barclays Bank PLC
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