Dear Sir,
I am a holder of Barclays Prermier League card (Card no. 4XXXXXXXXXXX8870).
My first statement got generated on 7th June'2008.In the second statement generated on 8th July'2008 i noticed a component of Debit Interest of Rs 129.21 (Plus service tax of Rs 15.97 on it).
When i called Barclays customer care & enquired about it the customer service representative (a Lady) after checking her system told me that this is a "System error" & she apoligised & told me that this will be reversed in the next statement.
On 11/08/08 i recieved an SMS on my mobile that statement has been generated for this month & amount due is Rs 11313.7. I was surprised as i expected the amount to be lesser. On enquiring the customer service representative told me that due to not depositing complete payment on due date they have levied some Debit interest to me. I told him that the same was levied to me in earlier statement also & your representive had confirmed that it will be rolled back.
Moreover, i use other bank credit cards (including ICICI) also & pay minimum amount due before due date & remaing amount before statement generation date & No interest is levied to me by other banks.
He said that its not possible to roll back & the lady had mistakenly told me that. Moreover its 25th August today & i have not recieved any statement for the month & my payment due date should be on 28th August.
Pls. let me know whether this kind of service from Barclays is justified.
I request you to reverese the charges wrongly levied in earlier statements & get your Phone customer service in place so that they do not misguide the customers by giving false statements.
Thanks & Regards.
Sapandeep kapoor.
Chandigarh-160036
India.
Ph:- 9878566699
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