I want to bring to your notice a malpractice that is being practiced by some of the banks. I myself have been a victim of such practice.
Barclay's people were after me to take their card. Unfortunately I took it. Real adventure began once I received the card. On one day, I received a call from Barclays; the lady on the other side told me that I have been picked up by Barclays as an esteemed customer and they would like to send me few gifts so they need my address and they need to record my consent in terms of Yes or No so that they can send me the gifts. When I enquired, I was told that these gifts are free of charges but surprisingly this part was not recorded. To my surprise, I see Rs 5618 levied under my card. When I followed up quality department said that I have given my consent. It was a shock. I think the people hired by Barclay's are experienced professional who can mess with the recording system.
And i think the consent has to be written. Over Phone anybody can mess with the system.
This a big flaw in the Barclays system which they are using in their favour.
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