I have been a customer of Barclays Bank for about a year now using their Gold Credit Card. Pls note that I am also their Priority Circle Member for which I had to pay a hefty amount of Rs. 5000 on a promise that they would give me Reward Points on that amount (false promise). The strange thing happening with me is that I do not receive my credit card statements but am asked to make the payment on the basis of the SMSes that I keep on getting to make the payment of a particular amount with no details. If one doesn't pay that (obviously one is not a fool to pay before seeing the details of the expenses one is billed for) amount, he/she is charged for late payment (penalty) as well as the interest on the outstanding amount. On top of that, they send SMSes saying that the statment has been delivered on %__ date with %%%_AWB no. (fake no. of course) as I never received those statements by courier. When I called the 'customer care' several times to lodge my complaints, they had no answer. Surprisingly, they do not have a facility of 'online statements' which one could download and print, which even our national banks also have. I then asked them to send my statements on my e-mail. Only once did I receive a statement on my e-mail and that also after 15 days of the due date. They asked me to make the 'minimum payment' saying that I would not be charged any penalty or interest charges once I make the payment for the minimum amount. I just do not understand how this bank is functioning in our country with such a poor set up and lousy services. They should better assess themselves if they want to do serious business in India.
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