I just sent this mail to the consumer complaints dept of BESCOM. So lets see what happens!!!
Dear Sir/Madam
I was just visited by one of your personnel who came to collect some arrears from me. Due to certain prior commitments - i have not been able to pay my bill on time and have waited for the BESCOM person to come and collect it from home.
To our horror, my wife had to listen to him talking about how "irresponsible" we were is NOT paying our bills on time and that he would be disconnecting out electricity. After i came out to meet him, he seemed rather surprised to see that i was at home and toned down!
My simple questions
a) WHAT KIND OF BEHAVIOR WAS THAT??? Its not like we have not paid our bills for 6 months!!
b) WHO has given this clerk an authority to talk in that language and tone?
c) Since when did BESCOM start 'threatening" its customers?
d) I was also told to learn "kannada" and then talk?!?! where did that come from? Are we not in India first .. and then Karnataka?
I am simply in a daze after that unwanted discussion with your man who almost cut my electricity out and told me i was irresponsible for having to pay my arrears to him and not to you directly. And i was a fool to think that he was actually doing his "job" by coming hom to collect these bills!!
Well i sincerely hope these people who come to our houses learn some manners and develop some language skills.
Hope you can take some coorective measures to ensure this behavior does not repeat - not just with me but with anyone else.
Sincerely
Sanjeev
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