I am a regular traveller of BEST BUS and thats the reason i carry the kaizen bus pass for travelling. My route of travelling are from vaishali nagar to mulund stn.& c.s.t. to colaba bus depot. But on last evening (13/02/10), i catched the bus as usual &showed my bus pass to the conducter but without even handling it he said OK.and after reaching mulund stn.when i steped down the bus the T.C. named L.B.SHINDE (LICENSE NO.71) asked me to show the pass, but when he attached the pass to his machine their was something wrong with the card.he said me the card is not working and when i asked him the reason he started being rude with me as if it was my mistake.i asked him to be little polite but his voice was going louder as if he wanted to make every one listen that i have not purchased the ticket or i m not carrying the valid pass.i explained him that there might be some problem with the card and it is not showing the valid date which is 20/02/10.but he stated arguing that no it is not valid & hence it is not showing the valid date. He started abusing me & said u need to wait till i check every passengers ticket. I requested him that i hv to reach to my workplace as it is my night shift, so pls. try to understand that and check with your office that if the pass is valid or not. But only after checking all the passengers ticket inspite of being three T.C.'s he wasted my time and finally when he took me to the office of BEST BUSES the lady sitting inside checked it out with the telehone whether the pass was valid.and it was, & after hearing the same he asked me to leave. And when i asked him his name & his license no.he was not ready to give, hence i told him that i will call the police for this reason then he said the above mentioned. So it is my humble Request to the head of the deprtment to take some action against such an indisciplined employee & teach them how to treat there costumers.
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