Dear Sir / Ma'am,
This is a complaint on behalf of my Father Sri Joginder Singh who is over 65 years old.
He was continously bombarded with messages on his cell no 9845870545 for Airtel Tunes. Out of curiousity he wanted to check out the offer and here starts the story...
He was charged with Rs 30 for the mistake which is fine as this was his mistake.
However he was subsequently charged Rs 30 for November and another Rs30 for the month of December.
I called the Airtel Customer Care number several times in the evening today but could not get in touch with the Customer care executive (there is no option to choose where you can talk to a representative) Finally i tried all possible nos 121, 123, 9845098450 and managed to talk to the Care representative who obviously was "unable" to help me. I spoke to his Supervisor Jaideep who claimed that the call center was infact that of Bharti itself and not an outsourced call center.
I begged that I speak to the Manager and after placing me on HOLD for a few minutes, i was told that the Manager by the name Abdul is very busy to talk to me and would call me back in an hour. It is past that hour as i write this email and I am sure that call would never come.
I am really not sure if the company would take my complaint seriously after all I am just another complainant... but I would still like to try before i give up - hence this email
I am sorry if the email was too lengthy and took a lot of your valuable time.
with apologies
Best Regards
Daljit
Sir - I work in a very reputed firm and in a respectable position - I can afford this loss but what hurts me is the look on my father's face - he feels completely cheated and is depressed due to this.
It is not a question about money and i would not be surprised if no action is taken on the matte
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