My Agony with Airtel started in the month of July when i received an Incorrect Bill (Bill No: 793733435 dated 22-Jul. I called the customer service number several times either to be told their database is down or they disconnected my call. Left with no resolution after having made about 10 calls i went to the nearest Airtel service center at Koramangala and got my issue sorted out. Since i had blocked my bank account (ECS facility) i called up the bank and asked them to release my payment. I called Airtel and told them they could deduct the money since the issue was resolved. But inspite of this about 10 people called me asking me to pay my bill again and again. Now again this month i receive another bill (Bill No:806795586) dated 22/08/08 with the same error and the amount has already been debited from my account. I have Airtel 249 Plan where 600 mins of Airtel calls are free, 100 SMS is free and i have activated STD 35 where all STD calls should be charged at Rupee 1 per minute. But for the second time in a row they have charged all my airtel calls and SMS and the STD is more than 1 rupee per minute. I am facing the same agony 2nd month in a row and i have logged 2 complaints in the website since i dont want to call their technical support anymore. But they have closed my first complaint saying the issue is resolved without having done anything and my second complaint has been cancelled without a resolution again. I am really fed up at this point and would need help in getting this issue resolved.
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