Hi,
I am an Airtel postpaid customer. (9871880035)
I called at 121 on 17th Feb nearly at 1:00 PM and requested for changing my billing address. Executive took my complaint and informed me that a verification officer will visit my place with in 72 Hrs for verification. No such officer visited.
Again I called at 121 on 24th Feb nearly at 1:00 PM and informed the executive that no verification officer had visited my place till date and requested her to ensure that my Airtel bill should be sent at my new address only. She informed me that my previous request (dated 17th Feb) was not forwarded by the executive earlier, appologised and said that she was taking up my request now. She also informed me that a verification officer will be visiting my place with in 72 Hrs.
On 24th Feb itself I logged a complaint by calling 198 at 1:00 PM itself and the officer their took my complaint, kept me on hold and after confiming from Billing section informed me that my Airtel Bill will be generated for new address only.
On 26th Feb I received a message also stating that vrification officer will be visiting in next 48 Hrs.
On 3rd March I received a message that I will receive my Airtel Bill in next seven days.
Again on 3rd night I called at 198 to enquire the status of my compaint dated 24th Feb and the executive there re-confirmed me that my Airtel Bill was dispatched at at my new address.
Further, verification officer actually visited on Sunday 8th March whom I handovered Rent Agreement. He said that may be my Airtel Bill was kept on hold and it may be released after he submots his report.
On 12th Feb I again received a message that "Your bill has been delivered on 28-Feb. POD no. 291673 and received through signature only. If not received you may call the c ourier agency at 011-41651766." When at 12:30 yesterday I called that agency then they said that my Airtel Bill was sent at my old address but the syatem is not showing any delivery status. That person told me that he will update me the status in 1-2 Hrs time. But I received no response.
Till date I have not received my Airtel Bill generated on 25th Feb despite all this follow up. I request you to kindly take up this complaint and send me the Airtel Bill (original) dated 25th Feb and that too at my new addresss since I informed you well in advance that is on 17th Feb regarding address change.
I had paid the bill on 12th March.
Pls call at 9871880035 for any further clarification.
Regards,
Anuj
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