Dear Mr. Kundu,
>
>Thank you for contacting Airtel.
>
>You have expressed concern over Bill Plan change for your mobile numbers.
>
>We would like to inform that we are in receipt of your concern on 25/02/09 and we have replied the same on 25/02/09. Hence we request you to revert if you have any query regarding the same.
>
>For further assistance, mail us at [email protected]
>
>We value your association with Airtel.
>
>Warm Regards,
>
>Rishikesh
>Customer Care Executive
>Bharti Airtel Limited
>
>&- Original Message &-
>From [email protected]
>To [email protected]
>Cc
>Subject Re: Re: (Mobile No:=9878602998) Fw: Complaint Message From "Tapas Kundu"
>Date 08-Mar 15:54:38
>Attachments None
>
>
>
>
>
>
>If problem is not resolved, I will go to consumer forum
>
>
>On Wed, 25 Feb [email protected] wrote :
>>
>>Dear Mr. Kundu,
>>
>>Thank you for contacting Airtel.
>>
>>You have expressed concern over the Bill charges for your mobile numbers.
>We understand your concern and will work towards resolving the same.
>>
>>As per the previous Service Request number, we would like to inform that
>we are unable to provide the waiver for the invoice dated 28/01/09 as the
>Bill Plan change request for both the numbers are done prior to your
>request.
>>
>>For further assistance, mail us at [email protected]
>>
>>We value your association with Airtel.
>>
>>Warm Regards,
>>
>>Rishikesh
>>Customer Care Executive
>>Bharti Airtel Limited
>>&- Original Message &-
>> From? [email protected]
>>To? [email protected]
>>Cc
>>Subject? Re: (Mobile No:=9878602998) Fw: Complaint Message From "Tapas
>Kundu" [REF:245041095371]
>>Date? 25-Feb 10:41:04
>>Attachments? None
>>
>>
>>still date, I am not getting any response
>>Please resolve the matter as early as possible
>>
>>Regards
>>Tapas Kundu
>>
>>On Tue, 17 Feb 20:20:37 0530? wrote
>>Dear Sir,
>>
>>Thank you for contacting Airtel.
>>
>>We understand from your previous interaction dated 17/02/09, you had
>>expressed concern over the bill plan activated from your mobile number
>>9878602998 and 9779902998.
>>
>>We understand your concern and will work towards resolving the same.
>>
>>We would like to inform that the Airtel call at 1 plan for your mobile
>>number 9878602998 and Old Gupshup plan for your mobile number 9779902998
>>has been activated as per your request.
>>
>>However, your concern has been registered, kindly refer the Service
>Request
>>number 20701346 in any future communication about this request.
>>
>>We would revert to you by 19/02/09.
>>
>>You could also view the status of your Service Request by dialing *121#
>>(Toll Free) and press the call button, details will immediately appear on
>>the screen and you could also dial 12115 (Toll Free) for the same.
>>
>>For further assistance, mail us at [email protected]
>>
>>We value your association with Airtel.
>>
>>Warm Regards,
>>
>>Akhila
>>Customer Care Executive
>>Bharti Airtel Limited
>>
>>"Dial *121# (toll free) from your mobile and get instant information for
>>your Prepaid or Postpaid Account on your Mobile Screen."
>>
>>
>>
>>
>>&- Original Message &-
>>
>>
>>I received a massage that your query are answared through mail but, I am
>>not received any mail.
>>Please mail me at [email protected]
>>
>>
>>Sir/Madam
>>
>>I am a user of airtel post paid, I have complaint regarding bill no.
>>877077114 (26- december - 25 Jan) for Phone no. 9878602998 &
>>9779902998. My bill plan for 9878602998 is 599 & for 9779902998 is 125 as
>>per my knowledge. But in the above bill no. billing is done by useing 599
>>plan for 9779902998 & 399 for 9878602998.This mistake is due to billing
>>problem or by the mistake of customer care executive who change the bill
>>plan. But why I suffer as a customer is not clear to me.
>>
>>It is my advise to you to avoid this type of problem, please make change
>in
>>bill plan after getting a written change request by the customer.
>>I alredy talk with your customer care executive referance no. 862612466
>for
>>a fresh bill by changing bill planbut get no response
>>
>>I will make my payment of the above bill after geting a fresh bill by
>>chaging the bill plan.
>>
>>Thanks
>>With best regards
>>9878602998
>>
>>Note: Forwarded message attached
>>
>>-- Original Message --
>>
>> From: "Tapas Kundu"
>>To:
>>Cc:
>>Subject: Complaint
>>|-|
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>>
>>Sir/Madam
>>
>>I am a user of airtel post paid, I have complaint regarding bill no.
>>877077114 (26- december - 25 Jan) for Phone no. 9878602998? &
>>9779902998. My bill plan for 9878602998 is 599 & for 9779902998 is 125 as
>>per my knowledge. But in the above bill no. billing is done by useing 599
>>plan for 9779902998 & 399 for 9878602998.This mistake is due to billing
>>problem or by the mistake of customer care executive who change the bill
>>plan. But why I suffer as a customer is not clear to me.
>>
>>It is my advise to you to avoid this type of problem, please make change
>in
>>bill plan after getting a written change request by the customer.
>>I alredy talk with your customer care executive referance no. 862612466
>for
>>a fresh bill by changing bill planbut get no response
>>
>>I will make my payment of the above bill after geting a fresh bill by
>>chaging the bill plan.
>>
>>Thanks
>>With best regards
>>9878602998
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>>This e-mail and any files transmitted with it are for the sole use of the
>>intended recipient (s) and may contain confidential and privileged
>>information. If you are not the intended recipient, please contact the
>>sender by reply e-mail and destroy all copies and the original message.
>Any
>>unauthorized review, use, disclosure, dissemination, forwarding, printing
>or
>>copying of this email or any action taken in reliance on this e-mail is
>>strictly prohibited and may be unlawful.
>>The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
>>and associated companies (collectively "Bharti Airtel Limited"), are unable
>>to exercise control or ensure or guarantee the integrity of/overthe
>>contents of the information contained in e-mail transmissions and further
>>acknowledges that any views expressed in this message are those of the
>>individual sender and no binding nature of the message shall be implied or
>>assumed unless the sender does so expressly with due authority of Bharti
>>Airtel Limited. Before opening any attachments please check them for
>>viruses and defects.
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>>
>>This e-mail and any files transmitted with it are for the sole use of the
>intended recipient (s) and may contain confidential and privileged
>information. If you are not the intended recipient, please contact the
>sender by reply e-mail and destroy all copies and the original message. Any
>unauthorized review, use, disclosure, dissemination, forwarding, printing or
>copying of this email or any action taken in reliance on this e-mail is
>strictly prohibited and may be unlawful.
>>The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
>and associated companies (collectively "Bharti Airtel Limited"), are unable
>to exercise control or ensure or guarantee the integrity of/overthe
>contents of the information contained in e-mail transmissions and further
>acknowledges that any views expressed in this message are those of the
>individual sender and no binding nature of the message shall be implied or
>assumed unless the sender does so expressly with due authority of Bharti
>Airtel Limited. Before opening any attachments please check them for
>viruses and defects.
>>
>|-|
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>
>
>This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>
>
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