Sub.: Complaint Against Electricity Bill CRN No. 2660015439 (Regarding excess bill for the month of August)
Sir/Madam,
This is with reference to the Complaint against electricity bill. The above meter is in the name of Mr. Ram Kumar CRN No.: 2660015439 R/o rz-H-260/C, Rajnagar-2, Palam Colony, New Delhi.
We received the electricity bill for the period of 25-06 to 23-08 and I got shocked when I saw the bill i.e. for Rs 3450. Last bill, which I was paid for the month of May- june was for Rs. 1340/-. No remaining due is pending.
For this August bill total units=523 and the charges made 1655.66, but an additional amount is added for Rs. 1804.17 as Other Charges. and a total bill is raised to me is 3459.83 and round off payble is 3450.00, due date is 19-09.
I called to customer care to know abt this other charges amount, he said this amount is for service/maintenance charges for that customer who consume more than 500 units and this amount can be refund when connection will withdraw, he totally failed to convince me, then i talked with other customercare officer, he told this amount is security charges and will be refund after disconnection.
I have already paid all type of amount when meter was installed.
You request to kindly consider the request and advise.
Thanking you,
Devender Bijania (on behalf of Mr. Ram Kumar)
Mobile no: 9312698682, 9911366899
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