The following complain i wrote to all BSNL Officers
To all the Sr Decision Making Authorities of BSNL, I would like to share a true services feedback from your end and hope for further betterment of services.
I had registered a complain on 24365 on 27th Mar 09 my compliant no is 2961710 and 2952823 for change of my correspondence address, I have submitted my application in Akola exchange, Akola office has issued a letter to Pune office to transfer the connection to Akola office on 28th Feb 09, ref no: SDEM/ CSC / AKL/ M.TRE/ 25 (B)/128. As per the process it takes 15 working days but till date there is no response from your end, I enquired at Pune office they say they have not received any letter from Akola office, due to inter communication problem my case is pending, Now Akola exchange is expecting me to coordinate with Pune exchange and get the needful.
I have a question why a customer should pursue the case isn’t it an inter units communication problem???
The no 24365 takes almost average 25 minutes time to serve a customer and provides complaint no but atleast some one should respond with feedback
Every exchange has its own story, can’t they read information on your website, when I showed the process given on web site I got a feedback the website is very old and had not been update.
I sincerely request you to kindly take corrective action to design a machinery to serve customers properly
Awaiting for reply, and apologies for such harsh mail
Thanks and regards
Sunil Khandelwal
Ph : 91-9422350546
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