I am a BSNL costumer. Please note that my Telephone is dead since 26th April’09. I have lodged complaint several times (Docket No. D8079 dated 27.4.09). Fourteen days have passed but my phone line is dead. I have been also contacting different Telephone Offices for the last 1 week in my location for rectification of my telephone, but all in vain. My telephone connection is still dead for the last 14 days.
Kindly note that my telephone has been very frequently Out of Order in the last six months. Each month, the connection is dead at a frequency of 2-3 times in a month. The frequency of my telephone line disorders since last 6 months are listed below:
Month Docket No. Date
Nov’08 X5551 4.11.08
Nov’08 Y3387 24.11.08
Nov’08 Y5028 29.11.08
Dec’08 Y5682 1.12.08
Dec’08 Y8582 9.12.08
Jan’09 Z6862 3.1.09
Feb’09 B5647 25.2.09
Mar’09 C2696 17.3.09
April’09 D1873 10.4.09
April’09 D4155 17.4.09
April’09 D8079 27.4.09
I am a retired Professor and need regular consultation with my Physician. Since the phone is dead it is very difficult for me to contact him whenever I need. I am facing lots of problem due to the non-functioning of my phone each month. I am sick and tired of lodging my Telephone Complaint everyday and calling up Telephone Offices for rectification of my Telephone line.
Why is my telephone line so frequently Out of Order each month? Why my telephone connection has not been rectified after lodging complaint 13 days ago.
BSNL is a big and reputed organization in Telecom area but the service is very very poor. This poor service of BSNL is forcing me to surrender my telephone connection because each month I am paying the monthly rentals and all the bills on time but in return I am being provided this poor service by BSNL.
Request you to kindly help me at the earliest.
Sunil Kumar Saha
Telephone No. 24650247 (033)
Kolkata
email id: [email protected]
9.5.2009
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