I had purchased "CARRIER DURAKOOL/1.5 TON WINDOW AC" on 23.06.2009 under invoice no HWH/CM/01613/09-10 from company authorised outlet 'Great Eastern Appliances Pvt Ltd - 290, G T Road, Howrah 711 102 and the machine were installed on 25.06.2009. On 26.06.209 and 27.06.2009 we had noticed that some irregular sound from AC and on 28.06.2009 machine automatically off. Immediately I complained to there customer care under reference no KOL/1504. I was surprised to note that no one was turned up on 29.06. Then they have sent one technician on 30.06.2009 and informed some parts need to be changed. But following up on everyday ie.01.02.09, 02.07. 03.07.2009 & 04.07.2009 no one was bothered to come or call to solve the problem. After that I had email a letter to Co's MD at their email id. [email protected]. and faxed to vendor stating above matter and requesting for unistall the machine, return my money alongwith all the charges and interest thereon. But till writting above complain nothing any action was taken
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