There are
two credit bureaus that maintain your credit data in the country now, the
prominent among them is CIBIL or Credit Information Bureau (India) Ltd. The
newly notified Credit Information Companies Regulation Act (CICRA)
gives a consumer several rights with regard to credit bureaus. 1) First you
should approach CIBIL (www.cibil.com) to get a copy of your own credit report.
This right is given to you by CICRA. Make the request officially in writing and
get an acknowledgement for your request. 2) This report will then outline what
exactly is reported by the bank in respect of your credit account and enable
you to take action accordingly if there is any error in the reporting. Specific
measures have been provided in the CICRA for the consumer to raise a dispute
in respect of any wrong reporting with a time bound dispute resolution
mechanism that has been built in. You can take up the matter with the
concerned bank by posting a complaint on their website and keep proof of that
with you. If there is no response from the bank within 15 days, you can lodge a
complaint with banking ombudsman (www.bankingombudsman.rbi.org.in).
0 comments