The problem started when i got a call from citibank customer service chennai offering a health insurance plan. I rejected the offer rightaway over the phone. However, later on from the monthly statement i came to know that citibank has debited my credit card for this insurance. I have never signed any agreement for health insurance and never swiped my credit card card. Infact, if citibank get the recorded telephonic conversation between me and the agent they will never be able to prove this. I called the 24x7 helpdesk and complaint about this. No action being taken and it went up adding more interest and late fee. After that i received multiple calls from customer service and later on from recovery agents threatening me to recover the amount from me. Infact one of the recovery agent called raju Srivastav (033 66131026) offered me to settle the problem for 1000 Rs. But my question is why should i pay 1000 Rs even for a deal which i have never agreed. As a result i am spending my days in grief and agony. I am a senior citizen and i need help from you to get this issue to be sorted. My objective is to find the truth and to take legal action against companies like Citibank who is try treat to cheat helpless people like us.
Please let me know if any further details is required from my side.
Thanks and regards,
Dilip Kumar Chakraborty
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