I'm became a member of Club Mahindra Holidays under the following promises made by one of their sales person (SUTIRTHA BASU) at their Salt Lake City Centre Branch (Kolkata):
1. Free 2nights/ 3 days complimentary Holidays at Radison Raichak Resort (Kolkata)
- But actually it turned out to be a free holiday in only selected Club Mahindra resorts and not in Radison Raichak Resort
2. A special 4nights/ 5 days package on pre-determined dates for 5 Adults and 2 children in Toshila Resorts (Puri). The sales person kept on assuring me that everything is booked and I would get a confirmation 1 week before the journey date. But when the time came, I got NOTHING and the sales person absconded. I contacted his manager (SHAIZAD), but he denied to offer any help. When I tried to book it on my own, they said that I have to shell out additional Rs.20, 000 for the same.
While SUTIRTHA has been a cheat; sales managers like SHAIZAD have only helped them in the process and have paid no heed to customers' plight.
I've complained to them so many times, but has never received any call or updates so far. It's really disgusting and never expected from a brand like Madindra.
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