I had taken a membership from Club Mahindra, but as the bookings etc for the trip i had taken were not done therefore i cancelled the membership. There were many goofups/manipulation:
1. The correct contact information which i had given was not registered in the system. It was manipulated.
2. On Mar 16 i had sent a request for the cancellation of membership and i was assured that within 45 days the refund for the amount 15855. After that there have been constant follow up's and requests still there has been no revert/cheque recieved.
Following are the details of the case:
Follow up Details:
1. Date – 16-Mar: This is at the time of cancellation they told refund cheque would reach to my address within 45 days. Cheque yet not received.
2. Date – 22-Apr: Ref# 1386136. Again confirmation given that I’ll receive the cheque in 30-45 days. Cheque yet not received.
3. Date – 17-Jun: Ref# 1311596. Confirmation given that someone from Delhi Main office would call me. I did’nt receive any call till now.
4. Date – 23-Jun: Ref# 1311596-upd. Lady says Cancellation is still Under Process and we’ll get a call back in 24 hrs.
This is one of the worst CUSTOMER SERVICE. Please take strict action against them.
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