I used Barclays Bank credit card... 2702 for a purchase worth of Rs.92, 523 in June. I subsequently paid Rs. 70, 000 on 2nd July and balance Rs. 22, 000 on 6th jLY 2008. Barclays charged me Rs.3461 as late payment and other charges. I requested Barclays to reverse the charges. Barclays sent me a mail on 20th August that my request has been granted and they are reversing those Rs.3461 which will be reflected in next month's statement. Barclays NEVER ACTED ON THIS. They did not reverse charges in spite of my repeated requests. They went on charging me accumulated amounts. They delieberately ignored fault on thier part of non reversal. After a head breaking excercise of several months ultiamtely they told me that they have reversed the charges and now i need to pay Rs. 7, 000 . I aksed them to reverse all penaltative charges as they did not act for months and for that i cant be subjected to payment. It was never a deliberate attempt on my part not to pay. They are conspicuosly not listening to this and simply harp on same thing that i need to pay Rs. 7000 and each month this amount gets accumulated. I told them they are delaying the matter, not understanding either by incapacity or delieberately the two facts of their earlier promise of non reversal and that they cant penalise me for something which they did not act. That they cannot benefit from their own action.
On the other hand Barclays thru its collecting agencies chase me for payment as if i have used up thier amount and not paying. I have been telling both to agencies and Barclays that i have already referred the matter to the bank till this is resolved you will not chase me. However, even this also they are not listening. They intrude on my personal times and disturb at home and office and on holidays and odd times.
Barclays doesnt have a registered office or a proper address printed on its card statement or website. Its only PO Box number and call centre numbers. My request to put me in contact with senior executives of the bank and escalate the issue is not even replied by the bank.
The deliberate chaos has resulted into serious harrasment to me and they are after me to cough up money from me conspicuously ignoring failure of a promised action on thier part.
Mayi request to look into this please?
Parimal Vasavada
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