Sir,
I am a credit card holder of your bank, (card number 4477463691037002, Customer id : 2621915) and use the card a lot. My payments are always on time from the date of receipt of your bills.
However, I advise that the bill of August- September was not received by me. I was awaiting the bill and to my surprise I got a phone call from your call-centre stating that I had not paid the said bill. When I informed that you had not sent the bill yet, the caller said she will get back to me later. Once again I spoke to her and she informed me that I had to make a payment of Rs.6800/-. I promptly made payment on 11.09.2008 Rs.6900/-
To be on the safe side, I contacted the Nodal Officer in Banjara Hills, Hyderabad. After much discussion, he informed me that, the bank had sent the bill by courier and one "Ms. Kavya" had received the bill. I was surprised and informed him that there in no family member in my house as "Kavya" and I have not received the bill.
To make matters worse, I have received (after much calling on my part!) Credit card statement dated Aug 29, which reached me from Chennai on 29th SEPTEMBER! The said bill has levied late payment fee of Rs.400/-. I have since paid Rs 6900/- .
Though no fault of mine, I am subjected to payment of late fee. The postal system and the courier are so lax; the bills are not being delivered properly. When the bill has not even reached me, how come I am burdened pay late fee? The bill was dispatched to me only after my many phone calls. (With a backdate?)
Therefore I request to refund me the said amount of Rs.400/- and adjust the same in my next statement.
I would also suggest that ICICIBank should not rely on postal services for prompt delivery of bills, but also intimate the customer through E-mails/phone calls/SMS.
L.X.Monteiro
Cell:9849078500
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