Dear Sir/Madam,
I have puchased a TCL make wireless headphone from Deal4all through my SBI credit card.
Since the receipt of the headphone I have lodged a product complaint as the same was not working properly (it stops after few seconds and to be restated and cycle repeats endlessly)
After so many follw ups they have taken back the product for reapirs. Again after so many follow ups they have send back the product to me but to my surprise the complaint kept unresolved.
Again on approaching to them I am getting answer that the issue has been forwarded to concern departmant.
I have been continually giving my complaints since 9th sept.
For your ready refrence I am attaching my complaint also as under--
FROM: KETAN MEHTA
G-1-B, SHANTINIKETAN-II,
NR. HIRA BAUG RAILWAY CROSSING
AMBAWADI,
AHMEDABAD -380006
DT: 9TH SEPT
TO,
COMPACT INTERNATIONAL (09)
246, 2ND FLOOR, LAXMI PLAZA,
LAXMI INDUSTRIAL ESTATE,
SAB TV LANE, NEW LINK ROAD,
ANDHERI (W), MUMBAI-4000053
Ph:022-40791234
KIND ATTN: THE DIRECTOR
BUYER’S ORDER NO: 000026289
I WOULD LIKE TO INFORM YOU THAT I HAVE PURCHASED ‘TCL’ WIRELESS HEADPHONE (SR.NO.200806003259) VIDE YOUR INVOICE NO. 38512, DTD. 14/08.
ON RECEIPT OF THE PRODUCT I FOUND THAT THE PRODUCT IS DEFECTIVE AND STOPS DURING LISTENEING (RED LIGHT KEEPS ON AT THAT TIME) AND THE UNIT TO BE SCANNED AND TO BE RESET AGAIN AND AGAIN.
I HAVE MADE MANY COMPLAINTS OVER PHONE AS WELL AS ON E-MAIL BUT NEVER GOT ANY RESPONSE. SINCE LAST 15 DAYS I AM CALLING YOUR CUSTOMER CARE DEPARTMENT ON PHONE NO: 022-40791234 AND EVERY DAY I AM GETTING ANSWER THAT I WILL GET A CALL FROM TECHNICAL DEPARTMENT BY TOMORROW, WHICH NEVER CAME.
YOU CAN CHECKUP YOUR MAIL BOX FOR MY COMPLAINTS DTD. 23/08/08, 08/08/08, 31/08/08, 02/09/08, 04/09/08, 05/09/08, 06/09/08, 07/09/08 AND 08/09/08 FOR WHICH I NEVER GOT ANY RESPONSE FORM YOUR ORGANISIATION.
I ALSO TALKED TO YOUR OFFICIALS LIKE MR.JAMES, MS.SALAKA, MR.VINAYAK BUT ALL IN VEIN.
TODAY MR.VISHWAS INFORMED ME TO SEND BACK THE PRODUCT TO YOUR BHIWANDI ADDRESS AND TO PAY COURIER CHARGES WHICH I DO NOT AGREE UPON.
I REQUEST YOU TO LOOK INTO AND DO THE NEEDFUL.
REGARDS,
KETAN MEHTA
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