My name is Kapil Rawtani, I am a resident of Malviya Nagar. Today (07 Sep' 2010) at 1440 hours approx. I bought a token of Rs.12 from AIIMS to Malviya Nagar from window number 2 from left side, and board a metro from AIIMS station, instead of Rs.12 your ticket executive gave me a token of Rs.10 which was valid from AIIMS to Hauz Khas, and after reaching Malviya Nagar at 1450 hours approx. I paid Rs.50 as fine and Rs.2 as fare difference due to negligence of your ticketing executive at AIIMS station.
I feel you should recruit educated staff at all the metro stations because of just a little negligence of your ticketing executive at AIIMS I argued with the gaurd and customer care executive at Malviya Nagar station and I paid fine even if I had not commited any offence.
Delhi metro is the public transport and thousand of passenger are travelling daily, so you should recruit some efficient and educated staff, so that Delhi metro passengers have safe and joyful journey and they do not have to face Embarrassment like me just because your staff is illiterate.
I hope you will look into the matter and do the needful.
Details of fine paid at Malviya Nagar station.
Equipment Number :- 31
Operator :- 10974
Receipt Number :- 6108
Transaction Number :- 151
Thanks & regards
Kapil Rawtani
E-mail :- [email protected]
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