My reference no is A0259737 I bokked this tckt for delhi mumbai on 2-12-10, tckt was issued in favour of Ankur Shah dated 3-12-10this tckt was not booked from ur side but still my money was debited from my itz cash cardtckt was for 3-12-10 at 7.05a.m of go air flight, so i booked my tckts with another agent.i got my confirmation on 7th december that my tckt is confirmed, hw it is possible that you give confirmation of the tckt which flight has already departed from the destination. the tckt amounts to Rs7571, and i hereby request you to refund my money as soon as possible as theres no fault from my side. I will be highly oblidged if you do the needfull, and hope you will look into the matter soon. please reply at your earliest. Thank YouKrima tours n travel.
my email id is "itzc933ncode.rediffmail.com"
Please attached here with.dpn doc file.
Please check it & this document filed received by email on 07.12.2010 but actually our flight already flights on 03.12.2010. Please check on Akbar Tours & travels records.
I hope so please give judge in my favour.
Await your reply by email my email id is "itzc933ncode.rediffmail.com"
Thanks
Krima Tours & travels
9833008665
PLEASE CHECK IT
Subject: Travel confirmation (Ticket)
From: [email protected] Tue, 07 Dec 10:56:16
To: You
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Go Airlines (India) Pvt. Ltd.
Ref# AO2597037
Confirmation number: UZJP7Y
To, Fly Smart, please present either the itinerary receipt or the E-ticket with valid photo identification at the airport and check-in counter. Our check-in counters are open 2 hours prior to departure and close strictly 40 minutes prior to departure.
ItzCash Card Ltd.
Everest Square
Junction of Shraddhanand & Nehru Road
Vile Parle (East)
ITINERARY
FROM/TO FLIGHT DAY DEPARTURE ARRIVAL STOPS
DEL (NEW DELHI) / BOM (MUMBAI) G8 - 229 03/12 7:05:00 AM 9:05:00 AM 0
Passenger (s)
Charge Description
Original Amount
Amount
SHAH ANKUR T - TGOAPI - Air Fare 4575 INR 4575 INR
TAX 2781 INR 2781 INR
Reservation Totals Air fare 4575 INR
Taxes and Surcharge 2781 INR
Service Tax and Charges 228 INR
TOTAL 7584 INR
Payment Summary: 12/2 7:44:38 PM 7584 INR
TOTAL PAYMENTS 7584 INR
This flight depart from New Terminal 1D
Fare Conditions
Thank you for choosing GoAir!
For Customers who book their flights well in advance of the scheduled departure date it is necessary that you re-confirm the departure time of your flight between 72 and 24 hours before the Scheduled Departure Time, by visiting our website at www.goair.in or calling our Call Centre at the contact numbers provided herein.
Extracts of Terms and Conditions
1.Check-In
• If you have booked tickets with your credit card, please carry a photocopy (both front and back) of your credit card while travelling
• If the booking has been made on someone else's credit card, please carry an authorisation letter from the credit card holder as well as a photocopy of that credit card (both front and back)
• While submitting the photocopy of the credit card, make sure you strike off the CVV number on it
GoAir reserves its right to cancel any booking without any notice to the passenger, in case of suspected fraud, where booking is done through credit card.
Check-in commences 2 hours prior to scheduled departure (180 minutes incase of Srinagar and Jammu airports). Passengers to report 60 minutes prior to scheduled departure time (90 minutes in case of Srinagar and Jammu airports).
Check-in counter closes strictly 40 minutes prior to the scheduled departure time. Boarding Gate closes 20 minutes prior to scheduled departure time. If you fail to show up at the check-in counter or the boarding gate before the closure time, you will be treated as “no show” passenger and fare paid will be forfeited.
GoAir reserves its right to refuse passage to any Customer who is under the influence of alcohol or drugs, violent or abusive, or where the Company or its duly authorised representatives / staff believe that it is necessary for the safety and comfort of other Customers or for the protection of the aircraft and / or other assets. Such passengers will be treated as ‘no show’ passengers and fare paid will be forfeited.
2. Baggage Screening
Check-in baggage would be screened through an X-ray machine before check-in which will be closed 50 minutes prior to departure of flight.
3. Changes to Bookings/Cancellation
Subject to availability and payment of all applicable amounts, changes can be made to your Booking as follows:
i. Customer name changes are not permitted.
ii. Changes to date or time can be made to your booking if Customer notifies GoAir at least 2 hours prior to the scheduled departure time by visiting GoAir website, Airport ticketing counter or calling GoAir Customer Call Centre. Charges pertaining to bookings/cancellations under GoSave or GoFlexi fare are as under.
a. For passenger who have booked GoSave fare, Changes to reservation will result in a fee of Rs 750 per person per segment per event plus any difference in fare, taxes and surcharge, if any between the original fare paid and the fare payable for the revised booking. If the new fare is lower than the originally booked fare – the difference in the original booking amount and the new amount (including rebooking fee) will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. Cancellations of bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs 750 per person, per segment per event. Cancellation and rebooking made at the airport ticketing counter will attract addition Rs 75 per person, per segment per event as Airport Transaction Surcharge. The balance of the original booking amount will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. Rebooking or Cancellation fee as aforesaid is subject to change without notice
b. For Passenger who have booked GoFlexi Fare, Changes to reservation can be made free of cost subject to payment of difference in the fare, taxes and surcharge between the original fare paid and fare for the revised booking. If the new fare is lower than the originally booked fare – the difference between the original booking amount and the new amount will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. Cancellations to bookings may be made up to two (2) hours prior to the scheduled departure time for a fee of Rs 200 per person, per segment per event. Cancellation and rebooking made at the airport ticketing counter will attract addition Rs 75 per person, per segment per event as Airport Transaction Surcharge. The balance of the original booking amount will be retained in a credit shell for a period of 6 months where the passenger may use it as payment towards future travel. Cancellation fee is subject to change without notice
iii. In case of cancellation of a booking made by a Go Channel partner, refund has to be collected from that respective Go Channel partner
4.Baggage Allowance
Checked Baggage allowance is 15Kg per Customer (no baggage allowance for infants); excess baggage is charged at Rs 70/Kg. Cabin Baggage allowance is 7Kg per Customer (no baggage allowance for infants). The maximum size of the cabin hand baggage cannot exceed 55 cm x 40 cm x 20 cm (20 x 14 x 9ins). GoAir assumes no responsibility or liability for delay in carriage of baggage by air.
5.Snacks and Beverages
Select range of snacks and beverages are available for consumption on board on chargeable basis.
6.Fares, taxes and surcharge
Fares are subject to change until purchase of ticket. This fare is non-refundable, except as provided in GoAir's Terms and Conditions of Carriage.
Taxes and Surcharges include Passenger Service Fee of Rs. 225, a Fuel Surcharge of Rs. 1650 and Congestion Surcharge of Rs. 150. In case of 'No-Show' or in case of cancellation of ‘zero fare’, or any other ‘promotional fare tickets’ only Passenger Service Fee of Rs 225 shall be retained in a credit shell for a period of 6 months which the passenger may use for future travel.
In the case of tickets won in Internet auctions, the total cost of the ticket (s) (inclusive of taxes and surcharge) will be as per the bid won by the customer on the website which hosted the auction. The value of the ticket (s) can be obtained by the customer from such website. No cancellation or rebooking will be permitted for such tickets.
7.Cancellation and rescheduling of flights
GoAir will endeavour to operate the flights as per schedule, however GoAir reserves its right to cancel, reschedule or delay the commencement or continuance of any flight or alter the stopping place or deviate from the route of the journey without thereby incurring any liability in terms of compensation, damages or loss whether direct, indirect, consequential or special or otherwise in any manner whatsoever. In case of any such cancellation or rescheduling of any flight due to any reason, GoAir does not provide any accommodation or compensation to the affected passengers.
Detailed terms and conditions
It is mandatory for the Customers to go through the detailed terms and conditions which govern booking of tickets and travel in GoAir network which are displayed at GoAir website ‘www.goair.in’. Booking of ticket constitutes the acceptance of these terms and conditions with respect to travel in GoAir network.
Contact GoAir On
Toll Free No. : If at any point you need any assistance or special services, please feel free to contact your Customer Service Executive at 1800222111 (toll free) or 09223222111. Email: [email protected]
Please confirm status of your Flight from our Call Centre (1800222111 or 09223222111), between 72 and 24 hours before the Scheduled Departure time to avoid any inconvenience in case of any change in the flight schedule
Thank you for selecting GoAir as your preferred choice of travel.
Verified by Benzy Infotech IT Dept Verified by Benzy Infotech IT Dept
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